Platform APIOperational
REST, webhooks and realtime connections
99.95%
90d uptime
22
Latency ms
90 days ago
Operational Degraded Down No data
Today- Components up
- 12/12
- Lowest 90-day uptime
- 36.25%
- Active incidents
- 0
- Check interval
- 3min
Current published state
Weakest monitored component
Open, not yet resolved
Health worker cadence
Components
12 monitoredDashboardOperational
Agent workspace and admin console
99.87%
90d uptime
911
Latency ms
90 days ago
Operational Degraded Down No data
TodayWidget CDNOperational
Chat widget delivery
99.93%
90d uptime
103
Latency ms
90 days ago
Operational Degraded Down No data
TodayHelp CenterOperational
Public help portals and customer tickets
99.79%
90d uptime
1055
Latency ms
90 days ago
Operational Degraded Down No data
TodayCoBrowseOperational
Live visual support sessions
99.86%
90d uptime
166
Latency ms
90 days ago
Operational Degraded Down No data
TodayShopifyOperational
Shopify app, catalog and order sync
99.90%
90d uptime
139
Latency ms
90 days ago
Operational Degraded Down No data
TodayVoiceOperational
Phone AI and live call control
100.00%
90d uptime
65
Latency ms
90 days ago
Operational Degraded Down No data
TodayMCPOperational
Model Context Protocol tools
76.55%
90d uptime
1848
Latency ms
90 days ago
Operational Degraded Down No data
TodayAIOperational
Answers, retrieval and copilot
99.46%
90d uptime
125
Latency ms
90 days ago
Operational Degraded Down No data
TodayCrawlerOperational
Site and document indexing
36.25%
90d uptime
67
Latency ms
90 days ago
Operational Degraded Down No data
TodayKnowledgeOperational
Vector search for grounded answers
99.91%
90d uptime
98
Latency ms
90 days ago
Operational Degraded Down No data
TodayDatabaseOperational
Primary data store
100.00%
90d uptime
6
Latency ms
90 days ago
Operational Degraded Down No data
TodayIncidents
6 in 90 daysHelp Center is down
Help Center is down
Automated detection: Help Center failed 3 consecutive health checks.
Investigating
Outage detected by automated monitoring.
Resolved
Service has recovered. Auto-resolved by monitoring.
Widget Service Outage
Widget Service Outage
Automated detection: widget has been unreachable for 3 consecutive checks. Error: This operation was aborted
Investigating
Outage detected by automated monitoring.
Resolved
Service has recovered. Auto-resolved by monitoring.
Api Service Outage
Api Service Outage
Automated detection: api has been unreachable for 3 consecutive checks. Error: This operation was aborted
Investigating
Outage detected by automated monitoring.
Resolved
Service has recovered. Auto-resolved by monitoring.
Widget Service Outage
Widget Service Outage
Automated detection: widget has been unreachable for 3 consecutive checks. Error: This operation was aborted
Investigating
Outage detected by automated monitoring.
Resolved
Service has recovered. Auto-resolved by monitoring.
Api Service Outage
Api Service Outage
Automated detection: api has been unreachable for 3 consecutive checks. Error: This operation was aborted
Investigating
Outage detected by automated monitoring.
Resolved
Service has recovered. Auto-resolved by monitoring.
Ai-engine Service Outage
Ai-engine Service Outage
Automated detection: ai-engine has been unreachable for 3 consecutive checks. Error: This operation was aborted
Investigating
Outage detected by automated monitoring.
Resolved
Service has recovered. Auto-resolved by monitoring.